Refund policy

Return, Refund, and Exchange Policy for Sproutly Food

At Sproutly Food, we are committed to delivering high-quality and authentic food products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Returns

  • We accept return requests within 10 days from the date of purchase.

  • Food items must be unused, unopened, and in their original sealed packaging.

  • The product must be returned with proof of purchase.

  • To initiate a return, please contact us at:
    Phone/WhatsApp: 8586089803
    Email: sproutlyfood@gmail.com

  • Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

  • A return handling charge of ₹99 will be applicable.

2. Refunds

  • If your return is approved, we will initiate the refund to your original payment method.

  • Refunds are usually processed within 2–3 business days, depending on your payment provider.

3. Exchanges

  • We offer exchanges for products of the same value within 10 days of purchase.

  • An exchange handling charge of ₹99 will apply.

To request an exchange, please contact us at:
Phone/WhatsApp: 8586089803
Email: sproutlyfood@gmail.com

  • Once we receive and inspect the returned product, we will ship the replacement product to you.

4. Contact Information

Phone/WhatsApp: 8586089803
Email: sproutlyfood@gmail.com
Address:
E514, St-23, Khajuri Khas
Delhi – 110094, India

5. Additional Information

  • Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect product delivered by us.

  • Please ensure returned items are securely packaged to prevent damage during transit.

  • Opened or used food products cannot be returned or refunded due to hygiene and safety reasons.